Refund Policy
We appreciate every customer and prioritize delivering products to them as swiftly as possible.
Return Policy:
Due to the custom nature of Aprilsmart shades, which are made according to specific customer requirements, we do not accept returns under any circumstances.
Exchange Policy:
Time Limit for Exchange: Customers who notice discrepancies in size, color, or other order details upon delivery can request an exchange within 15 days.
Exchange Due to Quality Issues: If an exchange is needed because of quality issues, Aprilsmart will provide free exchange or repair services and cover all related shipping costs.
Exchange for Non-Quality Issues: Aprilsmart does not accept exchanges for reasons unrelated to quality, such as changes in size or color requested by the customer.
Return and Exchange Process:
Application for Return or Exchange: Customers must submit their requests for returns or exchanges through Aprilsmart’s official customer service channels, including relevant order information and the reasons for their request.
Customer Service Review: Aprilsmart’s customer service team will review applications within 1-3 business days and guide customers through the next steps of the return or exchange process.
Inspection of Returned or Exchanged Items: Upon receiving the returned product, Aprilsmart will inspect it. After confirming the condition of the item, refunds or exchanges will be processed within 7 business days.
Refund Timing: Refunds will be issued to the original payment method within 7 business days after approval.
Important Notes:
Customers requesting a return or exchange must provide detailed order information and a description of the issue to ensure a quick and accurate process.
For any questions during the return or exchange process, customers can reach out to Aprilsmart support at support@aprilsmartblinds.com for assistance.
Aprilsmart reserves the right to the final interpretation of the return and exchange policy.